Support

Typical response within two business days

Email support@remo.cam replace with your support address for setup help, connection trouble, billing questions, data exports, or account deletion.

Before you write

Open Diagnostics in the app on the device that has the problem and copy the log into your email. It records connection state, sign-in state, and any camera errors, and it is the fastest route to an answer. The log stays on your device until you send it.

Common fixes

• Viewer stuck waking the camera. The camera device must be awake, unlocked, and showing RemoCam in the foreground. Camera mode keeps the screen awake while it is open.
• Camera not listed. Both devices must be signed in to the same Google account.
• Cannot view from a camera device. Camera-side viewing is off until the owner allows it and sets a viewing PIN.
• No video on a restrictive network. Some hotel and corporate networks block direct connections between devices. Try a phone hotspot to confirm.

Safety notice

RemoCam is a monitoring aid, not a life-safety or emergency service. Do not rely on it for medical supervision, alarm response, or emergency dispatch.